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Privacy Policy

Thank you for accessing the ThermoSteel® Website (“Site”) operated by Kaiser Group Inc. dba ThermoSteel®. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy notice outlines the personal information ThermoSteel® may collect and how ThermoSteel® will use and (under certain conditions) disclose that information. ThermoSteel® is committed to protecting your personal information. We have adopted the following policies with regard to collection and distribution of information. By visiting the Site directly or through another site, you accept the practices describe in this Policy.

We are not responsible for the content or privacy practices on any website not operated by ThermoSteel® to which the Site links or that links to the Site.

Data Security

The Site incorporates electronic, physical and administrative procedures to safeguard the confidentiality of your personal information including Secure Sockets Layer (“SSL) for all financial transactions through the Site. We use SSL encryption to protect your personal information online and we also take steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. We rely on third party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. When you visit the site you access servers that are kept in a secure physical environment behind an electronic firewall and a locked cage.

Information Collection

Our goal in collecting personal information from you is to provide a customized, meaningful and efficient experience. We use you personal information to help:

  • Create content that is most relevant to you
  • Make the Site easier for you to use by not having to enter information more than once
  • Quickly find information and products
  1. Order Registration. When placing orders on the Site you may complete an online registration form. During registration you will be prompted to provide us with certain personal information including your name, shipping and billing address, email address, phone number and credit card information. We use this information for billing purposes, to fulfill your orders and communicate with you about your order and for internal marketing purposes. When you purchase or return a product we collect information about the transaction such as the product detail and date of the transaction and any reasons provided for returning a product. If we have a problem processing your transaction your personal information may be used to contact you.
  2. Email addresses. Locations of the Site allow you to enter your email address for purposes such as: registering for a contest or sweepstakes, to request us to notify you of new products or to sign up for email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have the choice whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. If you enter a contest or sweepstake you may be opting in to receive our email newsletter and special offers.
  3. Cookies and other Technology. Like most sites, the Site uses cookies to recognize you and your access privileges and track your Site usage. We need to use cookies to allow you to select products, put them in an online shopping cart and to purchase them. These technologies also track the information related to your interaction with the Site and your browsing and purchase history on the Site. We use this information to continually improve the Site, understand which products are popular and to evaluate the effectiveness of our marketing campaigns.

a. Cookies are small pieces of information stored as text files by your Internet browser on your computer’s hard drive. They are not programs and cannot harm your computer. Most Internet browsers are initially set to accept cookies. You may set your browser to refuse cookies from websites or to remove cookies from you hard drive. If you disable cookies from this Site, you will not be able to access or use portions of the Site.

  1. Online account. You may register for an online account to receive regular updates from us. When you create an account we may ask you to provide your name, age, address, demographic information, email interest and product purchase history. We may use this information to customize messages we send about products, offers, surveys, events, promotions and news we think may interest you and tailor your experience on the Site. You are not required to register an account to use the Site.
  2. Log files. As most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, system troubleshooting, order verification and internal marketing purposes. An IP address may indicate the location of your computer on the internet.
  3. Product reviews. You may choose to submit a product review. If you post a review we may ask for your email address, geographic location, age range and gender. If you submit a review we will keep this information private. The content of reviews is public so any identifiable personal information that you submit as port ha the review is not subject this Privacy Policy and can be read or used by other visitors to the Site. You can post a helpful review without disclosing any personal information.
  4. Age. We respect children’s privacy and do not sell products intended for purchase by children or knowingly or intentionally collect personal information from children under the age of 13. If you are under 13 years old please do not submit any personal information to us and rely on a parent or guardian to assist

Information Use and Disclosure

  1. Internal use. We use your personal information to provide you with customer service and to process your order. We may internally use your personal information to improve the Site’s content and layout, outreach and for our own marketing efforts as well as to determine general marketplace information about visitors to the Site. In order to facilitate such use and the other use described in this section we may share your information with affiliates under ThermoSteel’s control.
  2. Communications with you:
    1. We will use your personal information to communicate with you about the Site and your orders and deliveries. We may send you a confirmation email when you register with us. We may send you a service related announcement when necessary.
    2. You can submit your email address for reasons such as to register for a contest; to request us to notify you of new products; to sign up for email newsletters and special offers and to receive surveys. If you submit your email address we use it to deliver information to you. We always permit you to unsubscribe or opt out of future emails. Because we must communicate with you about orders that you place you cannot opt out of receiving emails related to your order.
  3. External Use: We want to provide you with great selections and excellent service. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under ThermoSteel’s control, except that:
    1. As most Internet retailers we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers we do so to help them to perform their service. For instance, in order to deliver products to you we must share some information. ThermoSteel® partners with thirds parties (such as UPS, the US Postal Service and FedEx) to ship product, ensure delivery and so that we can obtain feedback and improve the quality of our service. This also allows us to measure and improve the quality of the service of the third party. For the example of shippers, we provide them personally identifiable information such as your name, address, email and phone number.
    2. Likewise to help you buy products and provides customer service to you we must provide your credit card number to financial services corporations such as credit card processors and issuers. When we submit your credit card information for authorization we use state of the art data encryption to protect your information.
    3. We may share non personal information (such as the daily number of visitors to a particular web page or the size of an order placed on a certain date with third parties such as advertising partners. This information does not directly personally identify you or any user.

Opt Out/Corrections

Upon your request we will correct or update your personal information and/or stop sending marketing communications to your email. You can make these requests on the customer contact form on the Site. To opt out of email communications please click on the Unsubscribe link located at the bottom of the message. Please allow up to ten days for any changes to take effect. Regardless of op out preferences ThermoSteel® may send you communications related to orders placed on the Site at the email you provide.

Offline collection use and disclosure of information

As you may expect the majority of the information that we collect is obtained through the Site and this Privacy Policy applies only to that online collection of personal information. We may also collect information offline where we also try to protect the privacy of you your personal information. For example, calling us to place an order or to ask questions. When someone calls we will only ask for the personal information we need in order to process the order or to answer the question. We treat offline collection, uses and disclosures of personal information consistent with our relative practices online.

Updates to this policy

If we change or update this Privacy Policy we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. Please review this Privacy Policy from time to time so that you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy please contact us at 1-866-920-0299.

Effective May 23, 2018